Last updated: 15 September 2026
This policy explains how cancellations and refunds work for tour packages booked with Rexo Green Hill Trip LLP ("we", "us" or "our"). It forms part of our Terms and Conditions.
Policy regarding cancellation
Your deposit will be refunded only if you inform us of the cancellation well in advance. The amount deducted depends on the notice period, meaning how long before the departure date you cancel. The cancellation charges applicable to your tour package are communicated to you at the time of booking.
- How to cancel – all cancellations must be sent to us in writing by email to info@rexogreenhilltrip.com. The date on which we receive your email is treated as the date of cancellation.
- Cancellation after the trip has started – if you cancel the trip after it has begun, any refund will be limited, and will depend on the amount we are able to recover from the hotels, transport operators and other contractors we have booked for you.
- Unused services – we are not responsible for refunding unused hotel accommodation, chartered transportation, missed meals or any other services that are not used during the trip.
- Non-refundable components – amounts already paid for components that cannot be refunded once booked, such as flight or train tickets, visa fees and permits, are deducted at actual cost.
Refund
Refunds for unused or unutilised services that have been paid for and cancelled in advance are worked out on the basis of this cancellation policy. Our management may update this policy from time to time; the policy in force on the date of your booking applies to that booking.
Refunds are made to the original payment method or to the bank account from which we received the payment. Please note that the refund process may take 2–4 weeks due to banking procedures.
If we have to change or cancel your tour, please see "Changes and cancellations by us" in our Terms and Conditions.
Contact us
For cancellations and refund queries, please contact:
Rexo Green Hill Trip LLP
LG 16, Lucky Plaza, Sector 12, Vasundhara,
Ghaziabad, Uttar Pradesh – 201012, India
Email: info@rexogreenhilltrip.com
Phone: +91 99902 86900
